Full flights, small seats make passengers grumpy

... surged by one-fifth last year even though other measures such as on-time arrivals and mishandled baggage show airlines are doing a better job. "The way airlines have taken 130-seat airplanes and expanded them to 150 seats to squeeze out more revenue ...

http://www.sfgate.com/news/article/Full-flights-small-seats-make-passengers-grumpy-4416911.php