Airlines keep shrinking the size of seats to stuff more people onto planes, those empty middle seats that once provided a little more room are now occupied and more people with tickets are being turned away because flights are overbooked.
http://www.dailyrepublic.com/usworld/airline-passenger-complaints-surged-in-2012/
http://www.dailyrepublic.com/usworld/airline-passenger-complaints-surged-in-2012/
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