Airline passengers are getting grumpier, and it's little wonder. Airlines keep shrinking the size of seats to stuff more people onto planes, those empty middle seats that once provided a little more room are now occupied and more people with tickets are being turned away because flights are overbooked.
http://www.kboi2.com/news/national/Airline-passenger-complaints-surged-in-2012-201875521.html
http://www.kboi2.com/news/national/Airline-passenger-complaints-surged-in-2012-201875521.html
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