Full flights, small seats make passengers grumpy

Airline passenger complaints to the Transportation Department surged by one-fifth last year even though other measures such as on-time arrivals and mishandled baggage show airlines are doing a better job, according to a report being released Monday.

http://www.palmbeachpost.com/ap/ap/transportation/full-flights-small-seats-make-passengers-grumpy/nXFsp/